What's the difference between self-serve and working with an account team?

Self-serve (Basic): you sign up, manage everything from the dashboard, pay as you go, and reach us through chat and email support. Everything in these help articles is available to you.

With an account team (Pro/Enterprise): a named team at Baseten owns your account — shared Slack channel, engineering support on performance and deployment architecture, monthly invoicing, custom limits and capacity planning, and contract-level compliance work.

The move between them isn't a paywall, it's a fit question: account teams engage when the workload is large enough that hands-on collaboration makes sense for both sides. Until then, self-serve support (that's us) can handle limit increases, product access, billing fixes, and compliance documents.